Shopify guide

Review Shopify order lines and report a seller sale

Imported orders remain Shopify-labeled records; review their statuses and remaining units before matching seller-entered sales.

Shopify order imports and RummageRail seller-reported sales remain separate records. Linking a line lets you review them together; it does not silently replace the seller’s amount, date, channel, or sale record.

  1. 01

    Review order and line details

    Report a Sale shows each imported order’s Shopify financial and fulfillment states, order total and refunded total with currency, created, last-confirmed, cancellation, and closure timestamps. Each line shows original and discounted amounts, currency, fulfillment, ordered/current/unfulfilled quantities, its latest import time, and units still available to match.

  2. 02

    Associate a line with a product profile

    Choose one of your existing product profiles in the line’s Product profile control and save the association. The page identifies whether the association came from a verified Shopify product link or your selection. If there are no profiles to choose, add a product profile first.

  3. 03

    Use an available line in Report a Sale

    A line with remaining current quantity can be opened in the seller-reported sale form. Choose the profile and quantity to record, then submit the seller’s sale details. Matching is limited to Shopify’s current line quantity; it cannot consume more units than remain unmatched.

  4. 04

    Keep imported and seller-reported values distinct

    The Shopify order remains labeled as Shopify data. A seller-entered sale keeps its own channel, amount, and date unless you resolve a detected conflict by choosing a source. Linking a line does not silently overwrite the seller record.

  5. 05

    Resolve date, channel, amount, or financial-status conflicts

    When RummageRail detects a difference, the line shows the compared Shopify and seller values and asks whether to use Shopify values or keep seller-reported values. Keeping seller-reported values is available only after the full current Shopify line quantity is matched. If the line is not fully matched, continue matching the remaining units or choose Shopify values; otherwise leave the conflict unresolved.

  6. 06

    Treat only eligible lines as settled revenue

    A line is settled only when the order is paid, not cancelled or refunded, and the line has an amount and currency. Pending or otherwise unpaid lines are unsettled; cancelled, refunded, incomplete, or unresolved-conflict lines are not settled revenue. Review the status and currency shown in the report before relying on a total.

Before you finish

  • Check financial and fulfillment status, currency, timestamps, and current quantity on each imported line.
  • Associate the line with the correct product profile before matching it to a sale.
  • Use only the remaining current units in a seller-reported sale.
  • Resolve every detected value conflict; keeping seller-reported values requires the full current line quantity to be matched.
  • Do not count unsettled, cancelled, refunded, incomplete, or unresolved lines as settled revenue.
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